EL BIG TOUR

TOURS & ACTIVITIES | Terms & Conditions

1. GENERAL

• No agent, contractor or representative of Hello Travel Panama has authority to alter, modify or waive any provision of these Terms and Conditions
• Hello Travel Panama reserves the right at any time to modify these Terms and Conditions and to impose new or additional terms or conditions on your use of the Hello Travel Panama service.  Such modifications and additional terms and conditions will be effective immediately and incorporated into these Terms and Conditions.

2. RESERVATIONS

• Please review and verify your reservation invoice thoroughly and contact Hello Travel Panama immediately if your invoice appears to be incorrect or incomplete, as it may not be possible to make changes later.  
• Hello Travel Panama cannot accept responsibility if we are not notified of inaccuracies within five (5) days of sending out the invoice.  In the case of billing errors, Hello Travel Panama reserves the right to re-invoice you with correct pricing.

3. CHANGE AN EXISTING RESERVATION

• Passengers can change their shuttle booking by sending us an email at info@hellotravelpanama.com.  It must be done more than 48 hours before departure of the original journey.  We will not be responsible for any tickets that are cancelled or seats that are unavailable at the time of your amendment of your booking.

4. CANCELLATIONS & NO-SHOWS

• We understand that circumstances may arise which may change your travel plans. Keeping that in mind, we will gladly give a partial refund for reservations canceled under the following conditions:
  • If you cancel your reservation prior to 48 hours before your scheduled departure, we will refund 50% of the total cost.
  • Refunds will be made in the same form of payment used for your original reservation.
  • Due to bank processing times, please allow up to 30 days for your refund to be received in your account.

• If you cancel your reservation less than 48 hours before the scheduled departure, there will be no refund.  You will be charged the full amount of your original reservation.
• In the event of reservation abandonment (no show), there will be no refund.  You will be charged the full amount of your original reservation.

5. PAYMENTS

• Hello Travel Panama accepts cash, Visa and MasterCard.
• Full payment is due at the time of reservation.  
• When paying by Visa or Mastercard, it may take a couple days for the charge to appear on your account.
• Your reservation will be automatically canceled if your credit card is not approved.